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How to Fix an Invalid Email Address: Best Guide 2022 [updated]

Email validation. The reason many email addresses are not accepted in a delivery list, or simply produce a bounce, could be because they are considered invalid. This is not an uncommon problem in marketing campaigns and sign up lists for email delivery.

We already know that we can use services to get rid of them, but the question might remain, how do I fix this issue myself?

Before we can run, we have to walk. So, let’s begin with the basics of an invalid email address.

Table of Contents

What is an invalid email address?

Basically, it’s just an address that doesn’t have the correct format to be an email address, one that doesn’t exist or doesn’t anymore. Dealing with these cases can often lead us to damage a bit of our reputation score with one or many servers.

Before we can tell you how to fix the issue, we must first know what issue we’re dealing with. This is, knowing the cause of the problem. Keep in mind that in the average mailing list about 5 to 30 percent of emails will be invalid.

As you can see, dealing with 30% of invalid emails in a large database is, with no doubt, a very tiring task. Nevertheless if should you want to do it yourself or the database is a small one. Here are the main reasons an email address will be invalid. ensuring the email validation of your list is key to your deliverability.

Five reasons an email address might be invalid.

Email change.

Many people often change their emails for a trendier service. This not always has to be the case. Maybe they wanted a new one or simply because they like another service better than the old one.

This is the top cause an email address is invalid; it simply was deleted because whoever owned has a new one. Sometimes they don’t even delete it, it just becomes inactive due to the lack of use.

Person switched position.

In the case of someone working in a large corporative conglomerate it’s typical that people get assigned an address from the company’s server. If they get promoted or assigned to a different division then that address will likely be removed.

Large companies are not the only ones that do this, small startups, public offices and universities also do it and is more common that you might think at first.

This also applies if the person was fired or no longer has connections with the address due to moving or something else.

The domain is dead.

If the domain es dead, or the server is down temporarily, the address will be considered invalid as there is no domain to link it to.

A dead domain is a sure tell sign of a dead company, filtering emails addresses that are invalid for this reason can also be a good marker that a certain company is out of business.

Email provider or server is dead.

Whether is just down or gone for good, in essence is the same for us. The mail tries to reach a specific server only to not find it. This results in the address not being considered valid.

Sometimes the email providers go out of business, other times is merely a technical issue that will be fixed eventually. But meanwhile the address remains invalid.

Typos in the address.

This IS a very popular cause, since human error can be involved in every step of the process that got us that email. There’s a good chance that someone screw up and put an extra letter in the address. Sometimes there are letters missing, and again this is really not uncommon.

Now that the 5 main reasons are covered, we go about what to do in each scenario.

How do I fix it?

Find another way to communicate.

Most of the time you can find a person on the internet. If you really want that person to receive your emails then you might want to get in touch with them. Likely they just forgot to notify that they changed email.

If this is about a marketing list then you can often find a person via their curriculum in LinkedIn. Other good places could be social media or the company where that person was working.

Notify the company.

If a client just disappeared on you right before you could close a deal, you might want to get in touch with the parent company and ask if everything is okay. Often enough the company just moved the person and the replacement hasn’t arrived or is not up to date with deals and such.

Check domains.

The internet is one of the greatest tools at our disposal, use it to find out if a domain is still active or it’s just a minor problem with their server. Most of the time is nothing, but sometimes domains go down for good and checking will save you precious time and effort.

Do keep in mind that, if the email provider or domain is dead and it looks like it’s going to stay that way. There’s really not much you can do about it, just be quick and move your business somewhere else.

Rely on a service.

Remember there are always services like VerifyBee that can save you time with all the above. If the problem seems beyond the scope of what we’ve stablished here then is likely a job for a professional. Normally any site that verifies emails can also do email validation.

Check for typos and formatting problems.

Sometimes the simplest problem is the hardest to see. Always double check the spelling in every address you input yourself. Where there’s room for human error there’s likely a human error.

Before we go on any further you might want to know what a valid email format is and how to follow it.

Email format and email validation.

Basically, there are three parts for every email address. The local address, the domains name and the identifier of the domain. This parts are checked by every email validation service. Let’s review each briefly.

Using for example this [email protected]

Here the local part is “example-email” and is the name that particular address has inside the domains server. The domain, in this case “testServer”, is the name of the domain the address belongs to. The “.com” is the identifier, basically identifies what kind of domain it is that hosts the recipient server.

Know that in every email there’s the “@” right before the domain. This basically means “at the”. Another way to read this would be “Example-email at the testServer.com domain”.

Every email follows this format and has to contain those parts or else it will be invalid.

Local name. Identifies the address within the domain.
@. “At the”.
Domain. The name of the domain hosting the recipient’s server.
Domain identifier. “.com”, “.org” and others.

Remember to double check.

Follow the syntax from above and your email should be considered valid. So long as the domain exists and the servers are working properly. Check for typos, as they are more common than we would like to admit. If you’re still uncertain you can always turn to VerifyBee and rely on them for email validation.

Having problems with an invalid address can nearly always affect an email marketing campaign. Luckily for you now you know how to counter them in most cases, if all fails just turn to a service and ask for help. Getting the most deliverability possible out of your email marketing list should be a priority for your business.

Invalid Email Address Error Codes

If you send bulk emails, you may face the problem of delivery errors. Knowing the reasons will help you cope with it and increase conversions. After registering with SendPulse, you’re welcome to monitor your campaign statistics, including the errors. Keep on reading this article to discover the causes and ways to avoid errors.

Contents

SMTP Error 501

501 Not Implemented

HTTP Error 501 Not implemented

The server either does not recognize the request method, or it cannot fulfill the request.

The command is correct and recognized, but the parameters were invalid. You may receive this error when sending an email to invalid email addresses or an invalid domain name. Also, it may be caused by drops in communication and problems with antivirus settings.

SMTP Error 510

Bad Email Address

Sender’s mail server generates this code. It means that email does not exist or was misspelled. Check your recipients’ emails and correct the typos.

SMTP Error 513

SMTP error 501 5.1.3 Invalid address

SMTP error 501 5.1.3 Bad recipient address syntax

The address type is incorrect, and there may be typos. You may have copied or pasted an address from a website incorrectly. If you have checked all the addresses, and still receive this error, the server needs authentication.

SMTP Error 515

Destination mailbox address invalid

The email address you want to send to may not exist, or there may be typos. Check all the emails for any misspellings.

SMTP Error 530

530 Authentication is required

SMTP Error 530: The message cannot be delivered due to a configuration error on the server. Please contact your Administrator.

You can receive this error due to several reasons:

SMTP Error 553

553 Your email address is denied.

553 sorry, this recipient doesn’t exist.

553 #5.1.8 Domain of a sender’s address does not exist

553 message blocked, you are not authorized to send mail, authentication is required.

You can receive this error if the email address you send to does not exist, or there may be typos, so check. Or, you try to send email using an SMTP of an ISP with no authentication and no connection to the internet via this ISP’s service.

Why do your mailing lists contain invalid email addresses?

Invalid email addresses on your list may be spam traps.

Spam traps are the email addresses used to catch spam senders. They are usually created by inbox or blacklist providers to maintain the anti-spam policy and healthy mailing lists. If you send emails to spam traps, you risk being blacklisted, since it means that you aren’t practicing good mailing list hygiene. Thus, you can get a spam sender reputation.

How can spam traps occur in your mailing list?

Recycled email addresses

These are real but abandoned email addresses. Internet services deactivate addresses after some period of being inactive. Sometimes, they use them as spam traps to identify spammers.

Pristine email addresses

People never use these emails. They are placed on public websites but hidden in the code. They aim to reveal corrupt practices of email list growing, such as website scraping.

Old and inactive subscribers

Your mailing list may include the same email addresses that you’ve collected at the beginning of your business. That’s why some of them can be unengaged. Sending emails to inactive subscribers means that your emails will bounce.

Misspelled email addresses

People can give you an address with the typos deliberately or unintentionally. In the first case, they may have filled out a form that needed an email but didn’t want to share it. Thus they type anything that comes to their mind. Indeed, such an address will be fake. In the second case, it’s just a misprint. Still, you have to take steps to avoid spam traps.

How to avoid sending emails to spam traps?

Contact inactive subscribers

Send an email to subscribers who have not been active for one year, for example. Just ask if they are still interested in your emails. If not – give them a chance to unsubscribe.

Make use of double opt-in

Double-opt in is an excellent practice for building an email list of interested and engaged subscribers. Using this method, users can express their wish to subscribe via the confirmation email. Thus, you will have fewer subscribers, but the mailing list quality is more important.

Check new email addresses

Use a validation tool to find fake and misspelled email addresses.

Never buy mailing lists

The most obvious advice ever, but it works. A purchased email list is a collection of things that looks like a real email address. Surely, they will never bring you engagement.

Besides, when you add a mailing list to SendPulse, you’ll have to prove that you have permission to email the users. This is how an email service prevents sending spam.

Monitor Campaign Statistics

After sending an email campaign with SendPulse, go to «Reports» and check its performance.

In «Error statistics,» you’ll discover the number and type of email delivery errors. They’ll help to:

If your mailing list has fewer than 500 active subscribers, enjoy the benefits of our free pricing plan!

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How does Marketo determine an email is invalid?

I recently started looking at bounced email addresses we have in our instance and have come across several email addresses that appear to be valid email addresses. I know the email addresses are valid because we have recruiters who have regular email interactions with these people using their own work email addresses. I also sent out an email to a handful of leads that have been marked invalid to see if any bounce back to me and got nothing, leading me to believe the email addresses are actually valid and accepting emails.

— How does Marketo decide when to mark an email invalid? Looking in the activity history of some of these, I’ll see «Send Email» immediately followed by «Email Bounced» with Invalid Email switched to «True» shortly after that. In some of the cases there were previous emails that had been delivered and a week later a 2nd email bounced and the lead gets marked invalid.

My concern is that Marketo is marking valid email addresses as invalid. There are other post on this subject, but I wasn’t able to find a good answer. Is this an issue others have faced, and, if so, how did you handle it?

One thing to remember is that bounce code reasons are set by the company, so while the number might be the same the reason syntax might be different.

If you look at this list: https://marketingtechblog.com/soft-hard-email-bounce-codes/ you’ll see Hard and Soft bounces, the codes and a basic definition.

The email addresses I tested were personal emails, or at least ‘@gmail.com ‘ and ‘@yahoo.com ‘, and when I email them from a gmail account, I don’t get any undeliverable messages. As far as I can tell, the email was successfully delivered. Yet, when I look in the Marketo record it says, «550 [internal] [oob] The recipient is invalid.» Shouldn’t I have received an undeliverable message if that were true?

Thanks for sending over that list. I’ve been trying to figure these out and having that makes it much easier!

Marketo determines an email is invalid in various ways:

But it can also come from smart campaigns that flag the «email invalid» field.

What is the email invalid cause»?

Please look at the activity log and provide the details (screenshot) of the «email Bounced» activity and that of the «email invalid»

(you forgot the screenshot)

We don’t have any smart campaigns that would flag that field.

When I look in the activity history of the majority of these leads, I do not see any activity for when Marketo marked the email invalid and provided the invalid cause. It just shows «Send Email» and «Email Bounced»:

And then I can see Email Invalid and Cause under Lead Info:

Invalid cause says: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient’s email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6

I am aware that company emails often become invalid when someone leaves, so I have strictly been looking at gmail and yahoo addresses. I see leads that have been receiving emails from us for months and all of the sudden one bounces and it becomes invalid.

Marketo handles this in various scenarios. I wrote about this specific item in my Guide and I believe Marketo finally documented Email Suspended.

I am aware that company emails often become invalid when someone leaves, so I have strictly been looking at gmail and yahoo addresses. I see leads that have been receiving emails from us for months and all of the sudden one bounces and it becomes invalid.

This is where having a non-identifiable email address comes in handy. Send an email to that desired address from a personal email and see if it bounces or not. I have about 10 email addresses. my wife was very curious about them at first until I explained that I work in email marketing and need them for numerous reasons, including testing (yeah. testing. ).

There are a few things you can do to improve deliverability but at the end of the day every email system out there knows that the email came from Marketo, not you personally, and may have different ways of dealing with marketing automation tools. This is where DKIM / SPF / DMARC help you out a bit. It’s also possible that people gave you bogus email addresses by removing a character or two from their autofilled email address to eliminate spam. My email address is robb.barrett but I can remove one of any of my double consonants and the email looks valid but could fail.

In my opinion, you should be very conservative in who you email. If Marketo doesn’t like the address for some reason or another I’d tend to believe what Marketo is suggesting unless you can prove there’s a bug, in which case work through support.

Django Custom User Email Account Verification

I am looking to add email account verification in Django. I have attempted using the django-registration app to do so, but it doesn’t appear that it has been updated to be fully compatible with custom user models which causes too many problems. Is there another reliable and well-documented app out there which will allow me to send a verification email on user registration in django?

2 Answers 2

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How I handle the email registration personally:

First of all, my Profile extending Django Users ( models.py ):

The register view:

The activation views :

Finally, in urls.py :

NB: This code isn’t perfect, there is duplication (for instance, the generation of the random key could be defined in a function), but it does the job. Also: the activation key is not generated using proper cryptographic functions. An alternative is to use a function like the following to generate the keys:

NB2: Django send_mail doesn’t provide any tools to authenticate your emails. If you want to authenticate your emails (DKIM, SPF), I advise you to look into this: https://djangosnippets.org/snippets/1995/

NB3: There is a security issue with the view new_activation_link: it should check if the user requesting the re-send is the right one and also if he isn’t already authenticated. I let you correct that.

Email address registration

Original Post

Email address registration

Re: Email address registration

Re: Email address registration

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Re: Email address registration

So far every time I contact EA they tell me to post here since they can not deal with ‘bugs’ in the system.

Re: Email address registration

@lawmfw May I ask have you got more than one profile?

I got one of my profile registered sucessfully but after I change profile, it asked me to register again, I did as it asked but then it returns an error message. Just wondering if this is the same problem as yours?

Re: Email address registration

Re: Email address registration

Thanks for the reply, so I guess we have experienced similar issues.

I do hope EA is fixing this soon and and not causing further issues next week when the event starts

Re: Email address registration

I had some difficulty updating to the new version which may have been caused by the confusion of the email registration process