How s your business doing

Английский 1 семестр (ответы на тесты Синергия)

How’s your business doing?
We’re doing quite well.
From time to time.
The room is very comfortable.
I’m from Italy.

Can I take this as hand …?
bill
receipt
luggage
fax call

Five years ago, businessman Simon Woodroffe had a good idea. He was in bed in first class on an international flight when he decided to open a
hotel. The bed in the aeroplane gave him an idea. He could open a hotel with rooms like the sleeping area in an aeroplane. Now travellers in
some of Britain’s airports sleep in these small, low-cost rooms. The rooms are very small, only seven square metres, but they are very convenient.
They are in the airport, so travellers who want only a night’s sleep and a shower can save money and travelling time. Woodroffe calls his hotel
‘Yotel’. Each room has a TV, a desk and a shower and costs £50. You can pay £70 for a bigger room that has a couch. Press a button, and the
couch changes to a bed. The small rooms are very popular with travellers. Woodroffe thinks he will open more Yotels in city centres.
An important feature of the Yotel is convenience.
true
false

Five years ago, businessman Simon Woodroffe had a good idea. He was in bed in first class on an international flight when he decided to open a
hotel. The bed in the aeroplane gave him an idea. He could open a hotel with rooms like the sleeping area in an aeroplane. Now travellers in
some of Britain’s airports sleep in these small, low-cost rooms. The rooms are very small, only seven square metres, but they are very convenient.
They are in the airport, so travellers who want only a night’s sleep and a shower can save money and travelling time. Woodroffe calls his hotel
‘Yotel’. Each room has a TV, a desk and a shower and costs £50. You can pay £70 for a bigger room that has a couch. Press a button, and the
couch changes to a bed. The small rooms are very popular with travellers. Woodroffe thinks he will open more Yotels in city centres.
Yotels are …
in the airport
only an idea now
very near the airport

Where are you staying?
I work flexible hours, which is great.
I’m staying at the Hilton in the town centre.
I’m here to visit my company’s head office.
I play golf.

Complete each gap in these short restaurant conversations.
What do you … for the main course?
The beef is delicious.
enjoy
recommend
like
serve

I … from Spain.
are
am
does
is

Five years ago, businessman Simon Woodroffe had a good idea. He was in bed in first class on an international flight when he decided to open a
hotel. The bed in the aeroplane gave him an idea. He could open a hotel with rooms like the sleeping area in an aeroplane. Now travellers in
some of Britain’s airports sleep in these small, low-cost rooms. The rooms are very small, only seven square metres, but they are very convenient.
They are in the airport, so travellers who want only a night’s sleep and a shower can save money and travelling time. Woodroffe calls his hotel
‘Yotel’. Each room has a TV, a desk and a shower and costs £50. You can pay £70 for a bigger room that has a couch. Press a button, and the
couch changes to a bed. The small rooms are very popular with travellers. Woodroffe thinks he will open more Yotels in city centres.
Travellers …
like the rooms
aren’t interested in staying at Yotel
don’t like the rooms

Complete each gap in these short conversations. … you a sales manager?
No, I’m not. I work in television.
don’t
does
are
how

In the office, we all …English.
tell
speak
say

… she travel in her job?
are
does
don’t
how

… is important with big or heavy products, because you can’t take them home in your car.
After-sales service
Interest-free delivery
Free delivery

A low price is important, but good … will make customers happy, even when a product breaks.
after-sales guarantee
after-sales service
free delivery

The employees … from about 15 different countries.
is
does
do
are

Complete each gap in these short conversations. … do you work?
At Channel 10.
what
what’s
works
where

I … a very good meeting with Jimmy Lee in Taipei.
have
has
had

Do you meet your colleagues after work?
The room is very comfortable.
From time to time.
I’m from Italy.
We’re doing quite well.

When are you leaving? …
Yes, please
Seven o’clock
Three
On Friday

How many nights are you staying? …
Three
Yes, please
On Friday
Seven o’clock

Tony Lam … me some samples of his products.
gave
give
giving

You need to … through security before you board the plane.
go
book
do

Five years ago, businessman Simon Woodroffe had a good idea. He was in bed in first class on an international flight when he decided to open a
hotel. The bed in the aeroplane gave him an idea. He could open a hotel with rooms like the sleeping area in an aeroplane. Now travellers in
some of Britain’s airports sleep in these small, low-cost rooms. The rooms are very small, only seven square metres, but they are very convenient.
They are in the airport, so travellers who want only a night’s sleep and a shower can save money and travelling time. Woodroffe calls his hotel
‘Yotel’. Each room has a TV, a desk and a shower and costs £50. You can pay £70 for a bigger room that has a couch. Press a button, and the
couch changes to a bed. The small rooms are very popular with travellers. Woodroffe thinks he will open more Yotels in city centres.
Woodroffe had an idea when he was sleeping in an airport.
false
true

Complete each gap in these short restaurant conversations.
Do you … any vegetarian dishes?
Yes, we have vegetarian pizza.
like
recommend
enjoy
serve

On the flight, you can always … a movie.
book
do
watch

How many hours a week do you work?
Between 40 and 50 hours.
I play golf.
I work flexible hours, which is great.

Five years ago, businessman Simon Woodroffe had a good idea. He was in bed in first class on an international flight when he decided to open a
hotel. The bed in the aeroplane gave him an idea. He could open a hotel with rooms like the sleeping area in an aeroplane. Now travellers in
some of Britain’s airports sleep in these small, low-cost rooms. The rooms are very small, only seven square metres, but they are very convenient.
They are in the airport, so travellers who want only a night’s sleep and a shower can save money and travelling time. Woodroffe calls his hotel
‘Yotel’. Each room has a TV, a desk and a shower and costs £50. You can pay £70 for a bigger room that has a couch. Press a button, and the
couch changes to a bed. The small rooms are very popular with travellers. Woodroffe thinks he will open more Yotels in city centres.
Woodroffe had an idea when he was sleeping in an airport.
true
false

I got a good deal when borrowed money to buy my car – I had one year’s …
a big service
interest-free credit
after-sales guarantee

Фразы для ведения бизнес переговоров

Ведение деловых переговоров на английском часто является двойным стрессом. Ведь помимо демонстрации лучших бизнес качеств и деловой хватки необходимо еще следить и за иностранной речью. И здесь важно не только услышать и понять, но и правильно выразиться самому, ведь от переговоров с партнерами зависит наше материальное благосостояние и, зачастую, судьба компании.

“In business, you don’t get what you deserve, you get what you negotiate.”

“В бизнесе вы не получаете того, что заслуживаете, вы получаете то, о чем договариваетесь.”

В нашей статье мы собрали все необходимые фразы для ведения бизнес переговоров на английском. Фразы приветствия, прощания, вежливые слова и выражения, слова благодарности и другие, представленные в нашей статье, нужно помнить каждому для успешного делового общения, ведь деловой английский отличается от разговорного.

Деловой английский. Фразы приветствия

Во время приветствия и знакомства установите зрительный контакт, будьте открытым, не забывайте улыбаться.

Самый первый этап приветствие, считается одним из самых важных этапов бизнес переговоров или сделок. Для вас важно уже на этапе приветствия расположить к себе клиента.

Meeting. Знакомство

Любое знакомство начинается с представления. А, как известно, первое впечатление, которое вы произведёте на нового знакомого, нередко определяет судьбу дальнейшего общения.

Opening Phrases. Начало разговора

Полезные фразы для начала бизнес разговора на английском языке.

Заучите готовые английские фразы из статьи, составьте несколько деловых диалогов на английском, а затем прокручивайте их в голове, частично меняя некоторые слова и подставляя новую лексику.

Intermediate Phrases. Промежуточные фразы

Рекомендуем вам также посмотреть видео Professional English Vocabulary: Meetings.

Gratitude and reaction to it. Благодарность и реакция на нее

При ведении деловых переговоров на английском помните также о проявлении благодарности к коллегам и партнерам.

Polite Forms. Вежливые формы

При ведении деловых переговоров на английском помните также о проявлении уважения к коллегам и партнерам, используя вежливые слова и словосочетания.

Closing Phrases. Заключительные фразы

Все продуктивные бизнес переговоры заканчиваются подписанием контракта.

Expressions of Agreement, Certainty, Approval. Выражение согласия, уверенности, одобрения

Приятно общаться с людьми, которые разделяют ваши взгляды, но не совсем приятно, если собеседник в знак согласия только кивает головой. Ниже представлен список выражений, которые обязательно вам пригодятся при выражении согласия, уверенности и одобрения на английском языке.

Возьмите себе за правило: в любой беседе на английском (будь то живое общение или переписка в чате), не используйте одну и ту же фразу повторно. Каждый раз старайтесь вспоминать новую. Так вы быстрее запомните все выражения из списка, у вас появится гибкость в общении, вы не будете реагировать на слова собеседника одной и той же фразой.

Expressions of Disagreement, Disapproval, Refusal. Выражение несогласия, неодобрения, отказа

Expressions of Advice. Выражение совета, рекомендации

Давая советы, “взвесьте” все “за” и “против”, хорошенько подумайте, нужны ли они вашим партнерам. Если все же решились, то делать это нужно максимально вежливо и утонченно, ведь вам же не хочется “быть виновным во всех грехах”, если вдруг что-то не получится.

Expressions of Regret, Consolation, Sympathy. Выражение сожаления, сочувствия, симпатии

Не стоит забывать о том, что все мы люди и, невзирая на наш статус, случиться может всякое. Не бойтесь показаться мягкотелым, проявляя сочувствие и симпатию. Во время переговоров это может даже помочь. Ведь согласитесь, что гораздо приятнее иметь дело с понимающим и приятным человеком, чем с сухой и непоколебимой “машиной”.

Expressions of Uncertainty, Doubt, Hesitation. Выражение неопределенности, сомнения, колебания

В бизнесе не стоит принимать поспешных решений и если у вас есть сомнения, лучше сказать об этом партнеру, только постарайтесь сделать это “красиво”, наблюдая за его реакцией.

Saying goodbye. Прощание

Независимо от исхода переговоров, прощаясь нужно быть предельно вежливым, ведь деловой мир полнится слухами и ничто не должно навредить вашей репутации.

Полезные слова для переговоров с переводом и примерами

Рекомендуем вам обязательно выучить базовую лексику для ведения переговоров на английском. Это поможет вести себя более уверенно и достигать поставленных целей.

На заметку!

Вместо заключения

Хорошее знание делового английского языка является важным фактором для достижения успеха для бизнес переговоров. Для большей уверенности в своих силах, пройдите курс Бизнес английского в нашей школе и обязательно выучите ключевые фразы, представленные в этой статье.

How s your business doing

Do you follow horse racing?

Ever wondered why sometimes the horses wear those funny hoods that only allow the horses to see forward? It’s so the horse stays focussed, they just keep going, heading for the finish line and can’t see what is happening around them!

That’s great, if you are a horse trying to win a race, but not so great if you are running a business, especially a salon or beauty business.

As independent business owners and managers we often work within the business, as a therapist, stylist, nail technician etc. If you are like a lot of salons then you are the primary worker in the business and possibly even the only worker.

When this is the case, it is often extremely hard to step out of that day-to-day worker role and look at your business from a higher level. As an owner, an investor, a client or a team member, you have your blinkers on.

That’s why todays article is all about taking a small amount of time to check on the health and performance of your business, to see how it is doing both financially and also emotionally.

Today we are going to look at a simple exercise to evaluate the performance of your business overall, to identify any weaknesses and pinpoint areas that might need some attention.

In the second part of this article, I am going to share with you the one simple financial number you can measure to easily to keep an eye on the financial health of your business; even if you hate maths and have never read a financial report in your life.

I have created a Worksheet to accompany todays article as there are a few questions and a little bit of working out to be done. Grab your copy of the Worksheet Here!

How Does Your Business Feel?

It might seem a strange concept to evaluate your business emotionally, but when working with salon and spa owners, I find all the time that financial reward isn’t the primary reason they started their business.

For that reason, while it is important to be financially viable, most normal business measures like year-on-year growth, debt to equity ratios, retail to service performance and so on, may not be the most important thing.

So to look at how your business is doing from a holistic point of view, we need to first look at “Why” you started your business in the first place, what were your goals?

If you are like many salon owners out there, your answer may never have been written down on paper, almost certainly not in a business plan, it may even have been more of an internal, possibly unconscious reason involving a combination of:-

– wanting to help and serve people

– more time with family

– passion for what you do

– seeking a sense of accomplishment

– or a million other things …

I can’t possibly identify every single reason or combination of reasons that you decided to become a salon or beauty business owner, but I have created a fairly simple set of questions that apply universally that will give you a clearer idea of how your business is doing from an emotional point of view.

Answer the following ten questions with a score of 1 – 5 where 1 = Extremely Unhappy and 5 = Couldn’t be Happier.

Whether you are a solo therapist or home salon owner or you have a team in place, answer these questions for you but about “your business” as a whole.

(1) How do you feel about the amount of time you spend at work?

(2) Are you happy with the amount of time you spend working “on” your business as opposed to working “in” your business?

(3) Are you happy with the way your team works together? (Do they help and support each other)*

(4) Are you pleased with the number of clients your business has?

(5) Are you happy with the level of new clients that your business attracts?

(6) How happy are you with the level of profit that your beauty business makes?

(7) How would you rate how you feel about the prices you charge compared to competition in your area?

(8) How do you feel about the future out look of your business?

* If you don’t have a team in place at your work, how well are you supported by your partner, husband, wife or family. How well do you work with external team members like your accountant, bank manager, cleaner, laundry company, product suppliers etc.

Scoring Key :

8 to 20 – Things aren’t going too well. Your business has some pretty big areas of concern that need to be addressed immediately. You might want to consider getting some help maybe from a business coach?

21 – 28 – Things seem to be going alright. You have the fundamentals covered and things are ticking along, but there is room for improvement and be careful you don’t get stuck in a rut and become complacent.

29 – 40 – Things are going pretty darn well! Your business is in good shape and you have a decent handle on things, but maybe a little fine tuning could get your score even higher?

I like to take raw data like it an present it in a visual way, as I often find this helps creatives and artists (those that tend to work in the beauty industry) to understand the information better.

In the Freebie Download for this article, as well as a copy of the question sheet above, you will also find The Salon Business Wheel on which you can plot your answers to each of the questions above.

Money Makes the World Go Round!

Do you know what your Daily Breakeven Number is for your salon?

To be totally clear, your Daily Breakeven Number is the amount of money you need to make each day your business is open to cover all your costs.

I have highlighted “all your costs” above, because to some people this can mean different things, you need to include everything, absolutely EVERYTHING here related to your business to make sure your Daily Breakeven Number is accurate.

Examples of Fixed Costs are Rent/Mortgage, Bills (electric, gas, water, telephone, internet), Business Rates, Insurance etc.

Examples are professional stock, consumables (cotton wool, spatulas etc), laundry, wages, commissions and so on.

For your fixed costs I want you to dig out all your bills, electric, water, gas, telephone, Television (Satellite or Cable), internet, rent/mortgage, everything that you HAVE to pay for usually on a monthly, quarterly or annual basis.

So if you pay something monthly, multiply it by 12

If you pay something quarterly, multiply it by 4

If you pay something annually, leave it as it is!

Now I want to get to your Daily Fixed Cost total. So add up all your annual costs and do the following:-

If you are open 7 days a week divide your total by 357*

If you are open 6 days a week divide your total by 305*

If you are open 5 days a week divide your total by 253*

* (For explanation of these number and other days per week calculations please download the Worksheet here)*

Keep this figure handy and move on to Variable Costs below.

Your variable costs are a little trickier, these are going to increase if you get busier which is a good thing. Providing you have worked out your treatment prices correctly (click here if you want to check on this) then you should be alright.

Take this weekly wage cost and divide this by the number of days you are open as a business in a week and finally add all of them together.

You should now have two figures, one Daily Fixed Cost and one Daily Wage Cost. Add these two figures together to get your Base Daily Cost.

Take this base daily cost and then multiply it by 1.4 (to add on 40%). This 40% covers any sales tax, a contribution towards product costs, plus additional wage related costs like NI (if you live in the UK), also any commissions plus a little bit of spare change for any unexpected costs that might crop up.

You could go in to a lot more detail, delve in to levels of professional sock cost, retail stock costs, ratios of the two, equipment failure rates, sickness cover and on and on. However, for the vast majority of businesses, this figure will be accurate enough.

Write this figure in big numbers on a piece of paper and stick it up somewhere in your salon where you and your team can see it.

You need to generate this much income every single day to make sure you are covering ALL of your costs.

Do you need to save on costs, generate more income or possibly both?

If this has come as a shock, you feel stuck and you don’t know where to start and you want help right away, then there are some excellent salon business coaches out there and they don’t always cost as much as you think for a bit of help and advice.

It might seem counterproductive to spend more money after just realising you are not meeting your daily breakeven number, but you need help fast and a good coach will pay for themselves many times over with the knowledge, help and speedy assistance they can bring to your business.

So just how well are you doing?

If you want to know just how well you are doing against industry averages, I can give you some idea, but there are so many variations in country variations, business size, set up and offerings that it is important to know this is only a very general comparrison.

If you are a standard beauty salon (i.e. you offer body treatments, facials, nails and waxing type treatments) then if you are exceeding your Daily Breakeven Number by 10% you are doing just fine. If you are exceding it by 20% you are doing great and if you are 30% or over you are doing an amazing job and need to tell us all your secret!

If you are a Medi-Spa type of business (i.e. offering aesthetic treaments, injectibles etc) then you are doing just fine if you are exceding your daily breakeven figure by 20%. Your doing well if you are above 30% and if you are around 40% and over then you are doing an incredible job!

How to work out how much you are exceeding your daily breakeven figure by?

You will need a calculator for this so grab your phone and find the calculator app – or just grab a good old calculator if you have one.

Take your daily breakeven figure and divide it by your daily takings which, providing you are exceeding your breakeven number, will give you a figure of less than 1.

Write this number down so you can remember it.

Next divide the number 1 by the figure you just wrote down.

Here’s a worked example:

Jane’s daily breakeven number is £357 and today she took £412 in total takings.

£357 / £412 = 0.8665

1 / 0.8665 = 1.1541

1.1541 – 1 = 0.1541

0.1541 x 100 = 15.41%

So just how is your business doing? Don’t forget you can download my worksheet for free by clicking here which will make the questions and calculations much easier.

So today we covered, ways to see how you and your business are doing ’emotionally’. Hopefully I have helped to either reassure you that things are working just as you want them to be in your business or I have helped you to see what areas could do with some improvement.

Then we did just a little bit of maths to help you work out the one financial number that will hardly take up any time, but that you can keep any eye on every single day to make sure your business remains profitable.

Don’t forget to recalculate your daily breakeven number at least once a year. Your bills change, your wholesale prices will change and your wage costs will change. Therefore your daily breakeven number will also change so keep on top of it so you don’t get in to trouble.

How’s your business doing? (Решение → 69)

Тип ответа: Одиночный выбор

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Все разделы / Английский язык /

Ответы Синергия. Английский язык. 1-й семестр. 2021 год 100 баллов

Тип работы: Тесты
Сдано в учебном заведении: МФПУ «Синергия»

Описание:
1. How’s your business doing?
• We\’re doing quite well.
• The room is very comfortable.
• From time to time.
• I’m to Italy.

6. Complete each gap in these short conversations.
…do you work?
At Channel 10.
• what
• where
• works
• wat?s

7. Where are you to?
• We\’re doing quite well.
• The room is very comfortable.
• From time to time.
• I’m to Italy.

8. When are you leaving? …
• On Friday
• Three
• Seven o’clock
• Yes, please

11. Complete each gap in these short restaurant conversations.
Are there any Chinese dishes?
Yes. You should … the duck.
• Enjoy
• Like
• Recommend
• Try

12. How much is it per night? …
• On Friday
• Three
• Yes, please
• 150€

13. What’s your hotel like?
• We\’re doing quite well.
• The room is very comfortable.
• From time to time.
• I’m to Italy.

15. Before you get on the plane, you can … some shopping.
• Book
• Do
• Go
• Take

16. You need to … through security before you board the plane.
• Book
• Do
• Go

17. On the flight, you can always … a movie.
• Book
• Do
• Watch

19. How many hours a week do you work?
• I play golf.
• I work flexible hours, which is great.
• Between 40 and 50 hours.

20. Where are you staying?
• I’m staying at the Hilton in the town centre.
• I’m here to visit my company’s head office.
• I play golf.
• I work flexible hours, which is great.

21. Starter: …
• Apple pie
• Fish curry
• Ice cream
• Snails
• Soup

22. Dessert: …
• Apple pie
• Fish curry
• Ice cream
• Snails
• Soup

23. What time do you think you’ll arrive? …
• On Friday
• Three
• Seven o’clock
• Yes, please
• 150€

24. Do you want a room with a bath? …
• Three
• Seven o’clock
• Yes, please

26. Complete each gap in these short conversations.
. you a sales manager?
No, I\’m not. I work in television.
• Don\’t
• Does
• How
• Are

27. Complete each gap in these short conversations.
. Your job?
I\’m the advertising director.
• What
• What\’s
• Where

29. How many nights are you staying? …
• On Friday
• Three
• Seven o’clock
• Yes, please

30. Is important with big or heavy products, because you can’t take them home in your car.
• Free delivery
• After-sales service
• Interest-free delivery

31. A low price is important, but good … will make customers happy, even when a product breaks.
• Free delivery
• After-sales guarantee
• After-sales service

33. He wants to … a hotel for three nights in Taipei.
• Book
• Do
• Go
• Take
• Watch

34. I don’t like to pay … when I order something. I prefer to pay when I receive the product.
• Free credit
• A big deposit
• After-sales guarantee

36. When I return home, I … a taxi to the airport to my house.
• Book
• Do
• Go
• Take
• Watch

37. Main course: …
• apple pie
• fish curry
• ice cream
• snails
• soup
• steak

40. Complete each gap in these short restaurant conversations.
Do you … any vegetarian dishes?
Yes, we have vegetarian pizza.
• Enjoy
• Like
• Recommend
• Serve
• Try

41. Complete each gap in these short restaurant conversations.
What do you … for the main course?
The beef is delicious.
• Enjoy
• Like
• Recommend
• Serve
• Try

42. Complete each gap in these short restaurant conversations.
Did you … the meal?
Yes, it was very good.
• Like
• Recommend
• Serve
• Try

48. What’s the reason for your visit?
• I’m staying at the Hilton in the town centre.
• I’m here to visit my company’s head office.
• I play golf.
• I work flexible hours, which is great.

49. What do you do in your free time?
• I play golf.
• I work flexible hours, which is great.
• Between 40 and 50 hours.
• We\’re doing quite well.

50. Do you meet your colleagues after work?
• The room is very comfortable.
• I’m to Italy.
• We\’re doing quite well.
• From time to time.

51. What do you like best about your job?
• Between 40 and 50 hours.
• I work flexible hours, which is great.
• I play golf.
• We\’re doing quite well.
• Works

52. Can I take this as hand …?
• Fax call
• Luggage
• Bill
• Receipt

Woodroffe thinks Yotel will succeed.
• only in airports
• in city centres, too
• outside city centres

His first hotels were in the United States.
• true
• false

An important feature of the Yotel is convenience.
• true
• false

The rooms cost a lot of money.
• true
• false

Woodroffe had an idea when he was sleeping in an airport.
• true
• false

The Yotel showers are.
• in the rooms
• separate to the rooms
• not included in the plice

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