You made a big mistake
You made a big mistake
You Made a Big Mistake at Work. What Should You Do?
How to regain trust, minimize damage, and mend the situation.
Here’s the thing about mistakes: Everyone makes them. But making a mistake at work doesn’t have to be career limiting. As awful as it might feel in the moment, we can take steps to regain trust, minimize damage, and mend the situation.
How to regain trust, minimize damage, and mend the situation.
Where your work meets your life. See more from Ascend here.
Everyone makes mistakes at work. Whether it’s losing your cool in a meeting or forgetting that report you were supposed to send at 3 pm, there are times when we inevitably mess up or fail. These bumps in the road are a normal part of work, but if you manage them poorly, they can reduce your level of trustworthiness and damage your reputation.
As we start heading back into the office and figuring out what our “new normal” will be, the likelihood of miscommunications and mistakes is high. With everything in a state of flux, you are almost guaranteed to encounter moments of misalignment. (Can you ignore an instant message and focus on your work? Can you take a team meeting from your desk? Can you go for a walk in the middle of the day?)
For remote hires coming into the office for the first time, this transition may feel particularly intimidating. It is yet another unprecedented event, rife with stress and uncertainty. If that stress becomes too overwhelming, it can reduce your work performance and patience, lead to poor decision-making, and trigger reactive or domineering behaviors.
Don’t let these errors limit your career growth. The next time you mess up, follow the strategies below to help you regain trust, minimize damage, and mend the situation.
Be proactive.
Once you are aware of the mistake you have made, try to get in front of the situation before it spirals. Being proactive about addressing whatever took place demonstrates your awareness of the problem and relieves others from the potential discomfort of bringing it to your attention.
Take my former client Sabina, a finance executive, who began to hear whispers that people on her team found her condescending and overly controlling of their work. Rather than dismissing the comments and letting the situation escalate, she immediately set up 1:1’s with each team member to solicit their feedback and learn more. She then called a meeting to thank her team members for their feedback, express her remorse, and share her plan for remedying the situation.
By being proactive, Sabina was able to gain critical feedback for her improvement as a leader and nip her team’s growing dissatisfaction before it escalated further. Even if you are not in a leadership position, you can make an effort to reach out to those impacted by your actions, hear them out, and share a plan for improvement moving forward.
Offer an apology.
Offer a genuine and humble apology, acknowledging your error and the harm you caused to the other person, team, or the business. Don’t be defensive or make your apology about yourself. What other people care about is your impact, not your intent.
For instance, suppose a colleague tells you that they were offended by a comment you made. Don’t respond by saying, “Well, I would never offend anyone on purpose!” or “I am sorry if you feel that way.”
Using the word “if” in your apology implies the other person is being irrational or overly sensitive. It does not show any ownership of your wrongdoing. Instead, fully own your mistake. Instead say, “I appreciate you telling me that. I am sorry that what I said was offensive and hurtful to you. I’ll be more mindful.”
Make amends with those impacted.
While it is an act of integrity and accountability to admit and apologize for your error, you will only rebuild trust if you correct the behavior or issue. Share what you learned, how it’s going to be different, and commit to doing better. (“I’m sorry. I thought it was okay to attend the call virtually from my desk. I didn’t realize everyone was expected to be in the conference room. I’ll be there from the next meeting.”)
You may need to work hard to change your behavior and correct the situation. But without the correction, any apology is worthless, and people will only grow more cynical.
Turning back to the example of Sabina, she improved her team leadership by deliberately practicing new communication and delegation approaches. Rather than proactively explaining things and providing solutions when trying to help her team members solve problems (two habits her direct reports found condescending), she committed to asking questions.
If she wasn’t sure that her reports were following what she was talking about, she would ask, “Are you familiar with this?” before explaining further. And instead of doling out unsolicited advice, she would ask: “How can I help?” Further, she followed up monthly with each of her direct reports to solicit their ongoing feedback in these areas.
Show your boss that you are making progress.
Unfortunately, the negatives outweigh the positives in our minds, meaning people remember your faults more than your strengths. This negativity bias means it’s essential to take action and not shrink back after making a mistake. Find ways to position yourself in front of people and demonstrate progress on the issue to rebuild trust and shift perceptions.
For example, Jared, an employee at a technology company who I work with, learned in his annual review that he was failing to scale his organization the way his manager expected. His boss saw him as being in the weeds and creating churn versus enabling his teams to work more efficiently.
To improve his performance and overcome this perception, Jared created and mapped out a detailed plan, including steps and deadlines and he planned to reach in order to accomplish his goals. Importantly, he updated his boss bi-weekly to give her visibility into his progress and counter her potential confirmation bias.
It takes time to rebuild trust and reset perceptions, so be patient. Maintain hope and persist in your efforts over time, and you will prevail. As one CEO I interviewed on the topic of leadership brand shared, “I love people who have had a bump in the road, who have failed and learned. They now have a tolerance for failure, and it’s strengthened their character.”
Словосочетания
Автоматический перевод
Перевод по словам
Примеры
Anyone can make a mistake.
Кто угодно может совершить ошибку.
When I make a mistake it’s a beaut.
Каждая моя ошибка — это нечто прекрасное.
You make a mistake if you go by appearances.
Ты ошибаешься, если судишь о людях по внешнему виду.
If you make a mistake, just erase it and start over.
Если сделаешь ошибку, просто сотри её и начни заново.
Play it cozy and wait for the other team to make a mistake. *
Играйте осторожно и ждите, пока другая команда не сделает ошибку.
Anybody can make mistakes.
Любой может ошибиться.
We all make mistakes sometimes.
Мы все иногда ошибаемся.
Make no mistake about his intentions.
Не заблуждайтесь по поводу его намерений.
I hope I didn’t make any silly mistakes.
Я надеюсь, что не наделал глупостей.
I don’t intend to make the same mistake again.
Я не намерен повторять эту ошибку.
Well, lad, I hope you won’t make the same mistake again!
Что ж, парень, я надеюсь, что ты больше не повторишь этой ошибки!
Make no mistake — these guys know how to kick out the jams.
Можете не сомневаться: эти ребята умеют вжарить на всю катушку. (разг. kick out the jams — играть рок-музыку громко и с большой энергией)
You’ll make mistakes if you do things in too much of a hurry.
Если будете слишком сильно спешить, то наделаете ошибок.
Doctors can make mistakes and diseases can remain undetected.
Врачи могут ошибиться, и болезни могут остаться незамеченными.
I don’t make many mistakes, but when I make one, it’s a beaut.
It’s inevitable that doctors will make the occasional mistake.
Врачи неизбежно время от времени ошибаются.
Don’t worry if you make mistakes. You’re still new to the job.
Не волнуйтесь, если будете ошибаться: эта работа вам по-прежнему в новинку.
The legal system is composed of people, and people make mistakes.
Правовая система состоит из людей, а людям свойственно делать ошибки.
I’m not a golfing machine. I make mistakes just like anyone else.
Я не робот. Играя в гольф, я делаю ошибки, как и все остальные.
You need to go slow with this experiment, or you’ll make mistakes.
Этот эксперимент нужно проводить не спеша, иначе наделаешь ошибок.
He still makes a few mistakes but I reckon he’s got the right idea.
Он по-прежнему делает некоторые ошибки, но мне кажется, что он всё понял правильно.
Shakespeare presents the hero as a noble man doomed to make mistakes.
Шекспир описывает героя благородным человеком, который обречён на ошибки.
Make no mistake, this is the most serious threat our industry has ever seen.
Бесспорно, это самая серьёзная угроза, с которой когда-либо сталкивалась наша промышленность.
Too many job hunters make the classic mistake of thinking only about what’s in it for them.
Очень многие соискатели работы совершают классическую ошибку: они думают лишь о том, какую выгоду можно из неё извлечь.
When a candidate is running for president, he’s playing in the bigs and cannot afford to make major mistakes.
Когда кандидат баллотируется на пост президента, он играет по-крупному, и не может позволить себе совершать грубые ошибки.
Make no mistake, I mean what I say. *
И будь уверен, что я не шучу.
This is a very serious matter. Make no mistake about it. *
Это очень серьезный вопрос. Я тебе без булды говорю.
Ive made a mistake
Ничего не найдено.
или измените свой поисковый запрос.
См. также в других словарях:
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make a big mistake
1 допустить крупную ошибку
См. также в других словарях:
Big Mistake — Infobox Single Name = Big Mistake Artist = Natalie Imbruglia Length = 3:54 (Radio Edit) 4:34 (Album Version) from Album = Left of the Middle B side = Tomorrow Morning Something Better I ve Been Watching You Released = 8 March 1998 Format = CD… … Wikipedia
make a big to-do — complain too much, make a federal case. If the waiter makes a mistake, don t make a big to do about it … English idioms
Make a big thing of — turn into a major issue: OK, so I made a mistake, there s no need to make a big thing of it … Dictionary of Australian slang
make a big thing of — Australian Slang turn into a major issue: OK, so I made a mistake, there s no need to make a big thing of it … English dialects glossary
big — /bIg/ adjective comparative bigger superlative biggest 1 SIZE of more than average size, amount, weight etc: a big house | Your baby s getting big! | a big increase in prices | the biggest hotel in New York | She had a big grin on her face. |… … Longman dictionary of contemporary English
make my day — make me happy by trying to do that. You want to fight? Go ahead, make my day. Usage notes: used as a humorous way to show that the person you are speaking to knows it would be a big mistake to make your day … New idioms dictionary
mistake — I UK [mɪˈsteɪk] / US noun [countable] Word forms mistake : singular mistake plural mistakes *** Metaphor: Making a mistake is like falling over, or like being clumsy and dropping things. She stumbled over the speech. ♦ You tripped up there: what… … English dictionary
mistake — mis|take1 [ mı steık ] noun count *** 1. ) something that you have not done correctly, or something you say or think that is not correct: make a mistake: I won t make the same mistake again! Don t worry, it s an easy mistake to make. correct a… … Usage of the words and phrases in modern English
mistake — mis|take1 W2S2 [mıˈsteık] n 1.) something that has been done in the wrong way, or an opinion or statement that is incorrect →↑error mistake in ▪ We may have made a mistake in our calculations. ▪ a mistake in the law ▪ Ivan s work is always full… … Dictionary of contemporary English
mistake — 1 /mi steIk/ noun (C) 1 INCORRECT ACTION/OPINION ETC something that has been done incorrectly, or an opinion or statement that is incorrect: Hitting the ball too hard in golf is a typical beginner s mistake. | make a mistake: I think you ve made… … Longman dictionary of contemporary English
mistake — <
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